Privacy policy

Last updated: March 1, 2026

1. Who we are

Decouple ("Decouple", "we", "our", "us") is operated by:

Principled Codes Pty Ltd
ABN 62 673 132 799
ACN 673 132 799

We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

For privacy-related enquiries, you may contact us at privacy@decouple.life

2. What we do

Decouple is a subscription-based financial disclosure tool designed to assist individuals undergoing separation or divorce. The platform:

• Helps users organise financial disclosure information
• Allows secure document storage
• Generates structured disclosure summaries for provision to a lawyer
• Does not provide legal advice
• Does not generate court-ready legal documents

Decouple is an administrative support tool only. Legal advice must be obtained from a qualified legal practitioner.

3. The information we collect

We collect personal information necessary to provide our services.

3.1 Personal information

This may include:

• Full name
• Email address
• Contact details
• Relationship status
• Information about the other party to a separation
• Details of legal representatives

3.2 Financial information

As part of financial disclosure preparation, we collect:

• Income details
• Asset information
• Liabilities and debts
• Superannuation details
• Property ownership information
• Financial documents uploaded by users

We do not collect Tax File Numbers.

3.3 Information about children

Where relevant to financial separation, we collect limited information about children, including:

• Name
• Date of birth
• Living arrangements

We do not collect children's health, education, or sensitive personal information.

3.4 Sensitive information

We do not intentionally collect:

• Health information
• Criminal history
• Religious beliefs
• Sexual orientation
• Political opinions
• Court orders relating to family violence

If such information is uploaded by a user within documents, it is stored securely but not actively processed by us.

4. How we collect information

We collect information:

• Directly from users when creating an account
• When users upload documents
• Through subscription payment processing
• Via analytics tools used to improve platform usability

5. Why we collect your information

We collect and use personal information to:

• Provide access to the Decouple platform
• Enable financial disclosure organisation
• Allow users to generate disclosure summaries
• Communicate product updates and usability tips
• Improve platform functionality
• Comply with legal obligations

We do not sell personal information.

6. Sharing and disclosure

6.1 User-controlled sharing

Users may choose to generate and share disclosure summaries with their lawyer or trusted adviser. We do not control who users choose to share their information with once exported.

6.2 Service providers

We engage reputable third-party service providers, including:

• Amazon Web Services (AWS) for secure hosting (Australian data centres)
• Stripe for payment processing
• Clerk for authentication, two-factor authentication (2FA), and audit logging
• Analytics providers such as PostHog

These providers may access personal information only to perform services on our behalf.

6.3 Overseas disclosure

Some analytics providers (such as PostHog) may store or process data outside Australia.

Where personal information is disclosed overseas, we take reasonable steps to ensure that the recipient handles the information in accordance with the Australian Privacy Principles.

7. Data storage and security

We take reasonable technical and organisational measures to protect your personal information.

Security measures include:

• Hosting in Australian AWS data centres
• Australian-based backups
• Encryption at rest
• SSL encryption in transit
• Secure authentication via Clerk
• Two-factor authentication (2FA)
• Audit logging of account activity

Given the sensitive nature of financial separation matters, we prioritise strong access controls and secure system design.

However, no online platform can guarantee absolute security.

8. Data retention

We retain personal information only for as long as your account remains active.

If you delete your account, your personal information will be permanently deleted from active systems, subject to any legal obligations requiring retention.

9. Marketing communications

We may send:

• Product updates
• Feature announcements
• Usability tips

Users may:

• Opt out entirely; or
• Manage communication preferences in account settings

We comply with the Spam Act 2003 (Cth).

10. Access and correction

You may:

• Access your personal information via your account
• Update or correct inaccurate information
• Request assistance by contacting privacy@decouple.life

We will respond within a reasonable time.

11. Notifiable data breaches

If a data breach is likely to result in serious harm, we will comply with the Notifiable Data Breaches scheme under the Privacy Act 1988 (Cth), including:

• Notifying affected individuals
• Notifying the Office of the Australian Information Commissioner (OAIC)

12. Complaints

If you believe we have breached your privacy rights, you may contact:

privacy@decouple.life

We will investigate and respond in writing.

If you are not satisfied with our response, you may lodge a complaint with the:

Office of the Australian Information Commissioner

Website: https://www.oaic.gov.au

13. Availability across Australia

Decouple is available to users in all Australian states and territories. This Privacy Policy applies nationally.

14. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be published on our website with the updated date.